Testimonials
"Since signing with CashPoint ATM we have had zero downtime"
As a Club that does a large number of transactions per month we rely heavily on our ATM and can't afford any downtime. Thats why we signed with one of the larger ATM companies - they promised us two ATM's to keep up with the demand, and it wouldn't be such a stress of one went down.
After agreeing that this was best for our site they only ended up installing one ATM but kept promising that we would receive a second ATM soon... Five years down the track and many phone calls later we were still waiting, so naturally when the contract came to an end we went looking for a new supplier.
We came across CashPoint ATM who promised to be service oriented. They installed two ATMs right from the start and have been extremely quick to respond to anything we have requested. Since signing with CashPoint we have had zero downtime.
Leanne Connolly,
Lightning Ridge Bowling Club
"We only have contact with genuine CashPoint ATM technicians when we call through to the 7 days a week service line"
CashPoint ATM handle all their service in-house. The value of that cannot to be under-estimated. It means we only have contact with genuine CashPoint technicians when we call through to the 7 days a week service line, plus we get the mobile number of our local rep Mark Caldwell who is always extremely approachable, quick to respond and has an excellent technical knowledge when it comes to ATMs. They also have all spare parts so I never hear - "we're waiting on a part to come in..."
Beverley Kelsey,
Clifton convenience store, Port Macquarie
"Now that we're with CashPoint I know I will see someone at least once every six months when they do their preventative maintenance... Pro active not reactive."
In the five years I was with my previous ATM supplier the only contact I had with them was when we had a problem. Now that we're with CashPoint I know we will see someone at least once every six months when they come to do their preventative maintenance. What a great idea, they fix the ATM before it breaks down. Pro active not re-active.
Karen Burt,
Grafton Hotel, Grafton
"I signed with CashPoint for peace of mind after dealing with the bigger ATM companies..."
I signed with CashPoint for peace of mind, after dealing with the bigger ATM companies who have the right to change your rebate structure and/or transaction fee at any time (which has already happened to me once) it's nice to know that there is an ATM company that gives a guarantee to all their customers that they will - never drop their rebate amount - never increase the transaction fee unless both parties agree AND will profit share extra income if there is a mutually agreed upon fee increase.
Bill Macris,
IGA East Maitland, East Maitland
"I would highly recommend Scott Smith and CashPoint ATM to your Club / Hotel or any business in an environment of moderate to high transactions"
As the general manager of a large regional club I knew how vital the ATM’s were to our organisation in particular due to our high transaction levels. We were with the largest ATM provider for some considerable time however changed to Cashpoint ATM at the end of the contract. I have known Scott Smith (the owner of Cashpoint) for many years and during this time Scott, of more than 10 years in the industry, has demonstrated that he has been ethical and honest and this was a major factor as to why we signed with Cashpoint. Throughout the time we have been associated with Cashpoint and the installation of 3 machines I can sincerely say that the machines have always performed to our expectation without fault and we see a Cashpoint team member every 6 months for the preventative maintenance.
We believe the correct decision was made in this business relationship with an experienced operator who speaks the truth about the market, and know that we are protected in the fact that the rebate is guaranteed and the fee at the ATM cannot be changed. We learnt from experience that this is not the same with all ATM companies.
I would highly recommend Scott Smith and his establishment of Cashpoint ATM to your Club/Hotel or any business in an environment of moderate to high transactions.
Gus Lico, General Manager,
Griffith Ex Serviceman's Club
"Thanks a million for getting the machine in so quickly."
We have swapped across to Cashpoint ATM since our ATM was down with our then deployer for 16 days straight. I spoke to Scott on a Monday and they had the ATM installed on a Thursday of the same week. We are based in Hay which is a very isolated location however there was no problem for this to be done. I asked how this was possible and was told that they distribute their own ATM in Australia, they run their own tech team and they always have someone on stand-by ready to do any job that comes up at short notice. I never would have been able to get this sort of time frame from any other company unless they had the set up that Cashpoint has.
Thanks a million for getting the machine in so quickly. The ATM company that I was with still did not have a tech out in the time Cashpoint had already installed the ATM and they appeared to put more focus on taking legal action against the club if we changed our service company.
I would gladly tell anyone that will listen to swap to a real ATM company that prioritises service.
Robert L Weston, Secretary Manager,
Hay Bowling & Golf Club
"Our pub does more than 2000 transactions every month, we are a busy pub and we can give nothing but a glowing report about CashPoint ATM and the way we have been serviced since swapping to them."
We were with another ATM company who just did not keep up the service level on the ATM and it was constantly broken down. It simply got too much and we finally swapped to Cashpoint and have now experienced what we believe is the best service in the market place. I see them every 6 months for preventative maintenance and the couple of times we have had minor problems they have fixed them quickly and with a no fuss attitude. They even swapped out the older style ATM for a newer, faster machine just to look after us.
Our pub does more than 2000 transactions every month, we are a busy pub and we can give nothing but a glowing report about Cashpoint ATM and the way we have been serviced since swapping to them.
Dianne Kempston Amaroo, Owner,
Amaroo Hotel Dubbo
"Their experience and the fact they run their own technical team places them far above the competition."
We were with one of the two largest ATM deployers and had been with them for over 7 years. Scott came to see me from Cashpoint ATM and looked to be the far better option so we signed up with him. The large ATM company tried to scare me about Cashpoint saying that they were smaller and would provide poor service etc hoping bad mouthing Cashpoint ATM would make me stick with them. It didn’t and in the 2 years since we have been with Cashpoint ATM we have had 4 preventative maintenances, an increase in our rebate when direct charging came in and a very service oriented company.
I would highly recommend Cashpoint ATM for their service, honesty and integrity. Their experience and the fact they run their own technical team places them far above the competition.
Jim Wallace, Secretary Manager,
Junee Ex Services Club
